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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gaming services offered through royalreelsbet-au.com (the "Website", also referred to as "Royal Reels"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website. Effective date: 1 January 2026.

The Website targets players located in Australia but is operated by an offshore, effectively unregulated gambling provider. Online casino services offered to persons in Australia may be prohibited under the Interactive Gambling Act 2001 (Cth), and the Website may be blocked by the Australian Communications and Media Authority (ACMA). You are solely responsible for ensuring that your use of the Website is lawful in your jurisdiction.

Definitions

In these Terms, unless the context requires otherwise:

  • Operator means the offshore company or group of companies that owns and operates the Royal Reels-branded online gambling services made available via royalreelsbet-au.com and associated mirror domains (the "Royal Reels Group"), whose full legal name and address are not disclosed on the Website.
  • Website means royalreelsbet-au.com and any mirror or replacement domains used from time to time to provide access to the same services, including but not limited to royalreels.com, royalreels2.com, royalreels3.com and royalreels4.com, insofar as they are used to provide the Royal Reels service to users in Australia.
  • Royal Reels means the Australian-facing version of the Royal Reels service accessed via the Website.
  • User or Player means any natural person who accesses the Website, with or without registration.
  • Account means a personal user account registered on the Website in your name and operated by you for participation in games and related services.
  • Games means all casino-style games, including but not limited to pokies/slots, table games, live casino games and any other interactive gambling products offered on the Website from time to time.
  • Bet or Wager means any stake placed by you on a Game using real money funds or bonus funds.
  • Real Money Balance means the part of your Account balance consisting of deposits and cash winnings that are not subject to any wagering requirement.
  • Bonus means any promotional benefit, including bonus funds, free spins, cashback, tournament entries or similar offers credited to your Account under specific conditions.
  • Bonus Balance means the portion of your Account balance consisting of Bonus funds and any winnings derived from them that are subject to wagering or other conditions.
  • Wagering Requirement means the total amount you must wager in eligible Games before Bonus funds and associated winnings may be converted to the Real Money Balance or withdrawn.
  • Payment Method means any deposit or withdrawal method accepted by the Operator, including debit/credit cards, PayID, bank transfer, e-wallets and cryptocurrencies, as displayed in the cashier.
  • Prohibited Jurisdictions means any country or territory from which the Operator does not permit account registration or play, including but not limited to the United States, the United Kingdom and France, as updated from time to time.

Account Registration

Eligibility and Age Verification

  • Minimum age: You must be at least 18 years old to register and play. By creating an Account, you confirm that you are 18+ and legally permitted to participate in online gambling in your jurisdiction.
  • Location: The Website is targeted at residents of Australia but operated offshore. You must not access the Website from Prohibited Jurisdictions or any jurisdiction where online gambling is illegal.
  • One account only: You may create and maintain only one Account. Multiple Accounts, shared Accounts and Accounts registered on behalf of third parties are strictly prohibited.

Registration Process

  • Account creation: To register, you must complete the online registration form, provide a valid mobile number and, where requested, a valid email address and other personal information (such as name, date of birth and residential address). You must confirm that the information is true and complete.
  • SMS / email verification: The Website may use SMS-based login and/or email verification to authenticate access. You must complete all required verification steps before using the Account. Intermittent SMS delivery issues may occur due to third-party telecom providers, which may temporarily prevent login; the Operator is not responsible for such third-party failures but will use reasonable efforts to assist you via support.
  • KYC verification: In accordance with anti-money laundering (AML), counter-terrorism financing and risk management requirements, the Operator may request Know Your Customer (KYC) documents at any time, including:
    • Government-issued photo ID (passport, driver licence or equivalent);
    • Proof of address (utility bill or bank statement);
    • Proof of ownership of Payment Methods used; and/or
    • Source of funds / source of wealth documentation.
    Your Account may be suspended until satisfactory documents are received and verified.

User Obligations

  • Accuracy of data: You must provide accurate, complete and up-to-date information and promptly update it if it changes. Use of false or misleading information, including using another person's identity or phone number, is a serious breach and may result in Account closure and forfeiture of funds.
  • Username and password security: You are responsible for maintaining the confidentiality of your login credentials, SMS codes and any linked devices. Any Bet placed or transaction made using your credentials or verified device will be deemed made by you.
  • Third-party access: You must not permit any third party to access your Account. If you suspect unauthorised use, you must immediately notify customer support and change your credentials. The Operator is not liable for losses arising from unauthorised access resulting from your failure to keep your credentials secure.
  • Prohibited tools: Use of VPNs, proxy servers, bots, automation tools, scripts or any device intended to conceal your location or gain unfair advantage is strictly prohibited and may result in immediate suspension or termination of your Account.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Game rules: Each Game is subject to its own rules, paytables and return-to-player (RTP) information as provided by the software supplier. By placing a Bet, you agree to the applicable Game rules.
  • Minimum and maximum stakes: Minimum and maximum Bet amounts vary per Game and are displayed within the Game interface or in the cashier. You are responsible for checking stake limits before placing a Bet.
  • Bet confirmation: A Bet is considered accepted once it has been processed by the Operator's servers and appears in your game history. Once accepted, Bets cannot normally be cancelled or changed.
  • Currency: For Royal Reels, the primary account currency is Australian Dollars (AUD). If you deposit in another currency, it may be converted at the rate and with any fees applied by the Operator or the payment provider.

Gameplay Conduct

  • Fair play: You must not exploit software errors, glitches, delayed SMS codes, malfunctioning features or unfinished rounds. If you become aware of any error or malfunction, you must stop playing and notify customer support immediately.
  • Prohibited behaviour: In all chats, live casino tables and interactions with staff and other players, you must:
    • Refrain from insults, harassment, threats, hate speech or discriminatory language;
    • Refrain from advertising other websites or services;
    • Refrain from collusion, chip dumping or coordinated play intended to gain unfair advantage;
    • Refrain from sharing personal contact details or promoting external payment arrangements.
  • Live casino rules: In live casino Games, decisions of the dealer and/or pit boss (as recorded by the Operator's systems) are final. Any attempt to interfere with live streams, record them for abusive purposes or manipulate outcomes is prohibited.

Cancellation and Voiding of Bets

  • Operator's right to void: The Operator may void or adjust Bets and/or winnings if:
    • A technical error (including RNG malfunction, display malfunction, connectivity failure or desynchronisation) affected the outcome;
    • There is evidence or reasonable suspicion of fraud, collusion, use of unfair strategies, bonus abuse or violation of these Terms;
    • A Game round is interrupted and cannot be completed or correctly reconstructed.
  • Interrupted sessions: If your connection is lost during a Game, the result as recorded on the Operator's servers will prevail. Incomplete Bets may be settled automatically, or the stake may be returned, depending on the Game rules.
  • Finality of results: The Operator's records of all transactions and Game outcomes are final and conclusive, subject to evidence of manifest error.

Bonus Terms

Bonus Activation and Availability

  • Promotional offers: From time to time, the Operator may offer Bonuses, including welcome packages, reload bonuses, free spins, cashback, tournaments or loyalty rewards. Each promotion is governed by these Terms and by any additional promotional rules published alongside it.
  • Eligibility: Bonuses are personal, non-transferable and may be restricted to specific player segments, regions or Payment Methods. The Operator may require SMS or email verification and/or KYC completion before granting or allowing use of a Bonus.
  • Activation: To receive a Bonus, you may need to:
    • Opt-in in the cashier or promotion page;
    • Enter a promo code; and/or
    • Meet a specified minimum deposit amount or other condition as stated in the offer.

Wagering Requirements and Timeframes

  • Wagering requirements: Unless stated otherwise, Bonuses and winnings derived from them are subject to a wagering requirement (for example, 20x - 50x the Bonus amount or Bonus plus deposit), as specified in each promotion. You must meet the full wagering requirement before Bonus funds and related winnings can be transferred to your Real Money Balance or withdrawn.
  • Contribution of Games: Different Games may contribute differently to wagering requirements. For example, pokies/slots may contribute 100%, while table Games, live casino Games or low-risk betting patterns may contribute less or 0%. The exact contribution rates are set out in the promotional terms and/or on the Website.
  • Time limits: Bonuses are typically valid for a limited period (for example, 7 - 30 days) from the time of crediting, as stated in the relevant offer. If wagering requirements are not completed within the specified period, the Bonus and any associated winnings may be removed.

Prohibited Games, Bets and Bonus Abuse

  • Restricted play: Certain Games or game features may be excluded from Bonus play or limited to specific stake sizes. Using "buy feature" options, progressive jackpots, or very high stakes compared to the Bonus amount may be restricted when wagering Bonuses. You must review the applicable promotional terms before playing.
  • Abusive strategies: The following behaviours, among others, may be considered Bonus abuse:
    • Placing low-risk or offsetting Bets (e.g., simultaneous betting on red/black or player/banker to minimise risk);
    • Delaying completion of Game rounds to a later time when bonuses are no longer active ("bonus hunting");
    • Creating multiple Accounts, or coordinating with other players, to claim the same promotion multiple times; and
    • Depositing and withdrawing repeatedly to obtain cashback or other bonuses without genuine gameplay.
  • Consequences: In the event of suspected Bonus abuse or breach of promotional rules, the Operator may:
    • Remove or reduce Bonuses and related winnings;
    • Void affected Bets;
    • Close or suspend your Account; and/or
    • Refuse to grant further promotions.

Payments & Withdrawals

Deposits

  • Available methods: Deposit options may include debit/credit cards, PayID, bank transfer, selected e-wallets and cryptocurrencies, as offered in the cashier. Availability depends on your location, payment provider and other risk factors and may change from time to time.
  • Processing: Deposits are generally processed immediately but may be delayed by banking institutions, payment processors or blockchain confirmations. The Operator is not responsible for delays caused by third parties.
  • Fees and limits: Minimum and maximum deposit amounts, and any fees charged by the Operator or payment providers, are displayed in the cashier. You are responsible for any fees imposed by your bank, card issuer or payment provider, including foreign exchange or cash advance fees.
  • Payment descriptors: Transactions may appear on your bank or card statement under generic third-party processor names such as "DIGITAL SVCS", "TECH SOLS" or similar descriptors, rather than under a gambling-related name. By depositing, you agree to this practice and accept that you may not be able to easily identify payments as gambling transactions.

Withdrawals

  • Verification: In line with AML and risk controls, the Operator may require completion of KYC checks before processing withdrawals, regardless of whether such checks were previously requested. This may include re-verification of your phone number due to the SMS-based login system.
  • Method and routing: Where possible, withdrawals will be processed via the same Payment Method used for deposit. If this is not feasible, alternative methods may be offered at the Operator's discretion, subject to security and regulatory considerations.
  • Processing times: The Operator aims to review and process withdrawal requests within a reasonable period (for example, within 1 - 3 business days), but this is not guaranteed. Actual receipt times depend on your payment provider, bank and any additional verification steps.
  • Limits and fees: Minimum and maximum withdrawal limits, as well as any fees, are displayed in the cashier or will be notified to you at the time of the request. The Operator may impose additional limits due to responsible gambling, AML or operational considerations.
  • Pending withdrawals: While a withdrawal request is pending, the Operator may allow you to cancel it and return funds to your Real Money Balance for further play. This functionality may be restricted for safer gambling reasons.

Refunds, Reversals and Chargebacks

  • No credit policy: The Operator does not provide credit. You must have sufficient available balance before placing Bets.
  • Refunds: Deposits will not normally be refunded once they have been used for play. In limited circumstances (such as manifest technical error or duplicate deposit), the Operator may consider a refund at its sole discretion, subject to AML checks and reversal of any related winnings.
  • Chargebacks: You must not request chargebacks or payment reversals without contacting the Operator first. Unjustified chargebacks constitute a breach of these Terms and may result in Account closure, reporting to relevant authorities and/or engagement of debt collection agencies.
  • Bonus funds: If a Bet or Game outcome financed by Bonus funds is voided due to technical error, the Operator may restore the original Bonus or adjust your balance in a fair manner, which may include cancelling related winnings.

Limitation of Liability

Operator's Obligations

  • Fairness and integrity: The Operator aims to ensure that Games are fair and that random number generator (RNG) outcomes are unbiased. However, as the platform operates under an unverified offshore licence (historically associated with Curacao Master License 365/JAZ), you acknowledge that there is no independent Australian or equivalent regulatory oversight of Game fairness or dispute resolution.
  • Accuracy of results: Game outcomes and Account balances as recorded on the Operator's servers are deemed correct unless there is clear evidence of manifest error.
  • Security: The Website uses standard TLS 1.3 encryption with certificates issued by Let's Encrypt to protect data in transit. The Operator is not certified under ISO 27001 or similar information security standards, and you accept the associated risks.

Exclusions and Limitations

  • Technical issues: The Operator is not liable for:
    • Failures of telecommunications, mobile networks (including delayed or non-delivered SMS codes), internet connectivity or ISP blocking, including ACMA-mandated ISP blocks in Australia;
    • Hardware or software failures on your device; or
    • Delays or failures caused by payment providers, banks or blockchain networks.
  • Indirect damages: To the maximum extent permitted by law, the Operator is not liable for any indirect, incidental, consequential, special or punitive damages, including loss of profits, loss of data or loss of opportunity, arising out of or in connection with your use of the Website.
  • Maximum liability: Where liability cannot be excluded, the total aggregate liability of the Operator to you for any claim arising from a particular Bet or Game shall not exceed the amount of the stake placed on that Bet or, where no stake is involved, the amount of your net winnings from that Game. For ongoing services, the aggregate liability shall not exceed the total amount of deposits you have made to your Account in the 90 days prior to the event giving rise to the claim.
  • Regulatory risk: You acknowledge that the Website is an offshore, effectively unregulated platform repeatedly subject to ACMA blocking in Australia and that you may have limited or no recourse to external regulators or approved dispute resolution schemes. You assume full responsibility for this risk.

Intellectual Property Rights

Ownership

  • Website content: All content on the Website, including text, graphics, logos, icons, images, audio clips, video, software, user interface elements and other materials, is owned by the Operator, its affiliates or its licensors and is protected by copyright, trademark and other intellectual property laws.
  • Software: The software that enables access to and use of the Games (including client applications, web-based interfaces and backend systems) remains the property of the Operator or its software suppliers. You are granted a limited, non-exclusive, non-transferable licence to use the software solely for accessing and using the Website in accordance with these Terms.

Prohibited Uses

  • No copying or distribution: You must not copy, reproduce, modify, distribute, transmit, publicly display, publicly perform, create derivative works from or otherwise exploit any part of the Website or its content without prior written consent from the Operator or the relevant rights holder.
  • No reverse engineering: You must not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the software used on the Website, except to the limited extent permitted by applicable law.
  • Trademarks: Any trademarks, service marks, trade names and logos displayed on the Website are the property of the Operator or third parties. You are not granted any licence or right to use them without express written permission.

Privacy & Data Protection

  • Privacy Policy: Your personal data, including information provided during registration, KYC documents, payment details and gameplay records, is collected and processed by the Operator in accordance with the Privacy Policy published on the Website and, where applicable, on other Royal Reels Group sites linked from royalreelsbet-au.com. By using the Website, you acknowledge and agree to that Privacy Policy.
  • Data protection standards: While the Website uses TLS 1.3 encryption for data in transit, the Operator is not ISO 27001 certified and may not be subject to the Australian Privacy Principles or the EU GDPR. You accept that your data may be processed in offshore jurisdictions with potentially lower regulatory protections.
  • Retention and use: Your data may be retained for as long as necessary to comply with legal obligations (including AML and record-keeping obligations which may extend for several years, and in any event not less than until the end of 2026), resolve disputes and enforce these Terms.

Changes to Terms

  • Right to amend: The Operator may update or modify these Terms at any time to reflect changes in law, regulatory guidance, technical infrastructure, product features or business practices, including in response to developments in Australia up to and including 2026.
  • Notice of changes: Where changes are material, the Operator will use reasonable efforts to notify you by one or more of the following:
    • Posting the updated Terms on the Website with a revised "Effective date";
    • Displaying an in-site banner or pop-up notice upon login; and/or
    • Sending a message to your registered mobile number or email address (if available).
  • Acceptance of changes: Continued use of the Website after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Website and may request closure of your Account and withdrawal of any eligible Real Money Balance.

Termination & Suspension

Operator's Rights

  • Suspension or closure: The Operator may suspend or terminate your Account, freeze balances and/or cancel Bets if it reasonably believes that:
    • You have breached these Terms or any Game or promotional rules;
    • You have provided false or misleading information or failed to complete KYC checks;
    • You have engaged in fraud, money laundering, terrorist financing, chargebacks or payment fraud;
    • You have used VPNs, bots, automated tools or other means to gain unfair advantage or conceal your location;
    • You have engaged in abusive behaviour towards staff or other players; or
    • It is necessary to comply with legal or regulatory obligations, including ACMA blocking orders or other measures applicable in Australia or offshore jurisdictions.
  • Regulatory or technical events: The Operator may restrict access to the Website, limit Games or Payment Methods or close Accounts if compelled by law, court or regulatory order, or due to persistent ACMA blocking or similar enforcement actions.

Consequences of Termination

  • Balance handling: Upon closure of your Account, and subject to AML, fraud and responsible gambling reviews, the Operator will use reasonable efforts to pay out any remaining Real Money Balance to you via an appropriate Payment Method. Bonus funds and Bonus-related winnings may be cancelled.
  • Outstanding investigations: If an investigation is pending (e.g., AML or fraud), funds may be frozen until completion. Where required by law, funds may be withheld, confiscated or remitted to competent authorities.
  • Your obligations: Termination of your Account does not affect any obligations or liabilities incurred before the date of termination, including obligations related to chargebacks, refunds or breaches of these Terms.

Governing Law & Jurisdiction

  • Governing law: These Terms, and any dispute arising out of or in connection with them, are governed by the laws of Curacao, excluding its conflict-of-law rules, as the primary offshore jurisdiction associated with the Operator's claimed (but unverified) licence. This contractual choice of law does not limit any mandatory consumer protection rights you may have under the laws of your country of residence, including Australia, to the extent those rights cannot be waived.
  • Dispute resolution: You should first contact customer support to attempt to resolve any issue. As the Operator is effectively unregulated and not subject to Australian-approved external dispute resolution schemes, you acknowledge that there may be no independent body to escalate disputes.
  • Jurisdiction: Subject to any mandatory provisions of applicable law, any unresolved dispute may be submitted to:
    • Binding arbitration seated in Curacao, administered under rules selected by the Operator; or
    • The courts of Curacao, which shall have non-exclusive jurisdiction.
    You agree that any such proceedings shall, where permissible, be conducted on an individual basis, and not as part of a class or representative action.
  • Australian public law: Nothing in these Terms affects the powers of ACMA or other Australian authorities to block access to the Website or take enforcement action under the Interactive Gambling Act 2001 (Cth) or other laws in force through at least 2026.

Contact Information

  • Customer support: As at the Effective date, the Operator primarily provides customer support through the live chat function available on the Website and, where implemented, via contact forms linked from royalreelsbet-au.com. Availability hours may vary and are subject to change.
  • Email contacts: The Operator may provide one or more email addresses for general support, KYC verification, responsible gambling (including self-exclusion requests) and legal notices via the Website (for example, on "Contact" or "Responsible Gaming" pages). You should use only the email addresses published on the Website at the time of your inquiry. You are responsible for retaining copies of any important correspondence.
  • Phone: No customer service or legal department phone numbers are publicly specified for Royal Reels or royalreelsbet-au.com. Any phone number purporting to represent the Operator should be treated with caution unless explicitly listed on the Website.
  • Mailing and registered address: The Operator's physical headquarters, mailing address and legal address are not disclosed in the available information. As an offshore provider, the Operator may be incorporated and operate from a jurisdiction outside Australia (for example, Curacao), but you should assume that no Australian office or mailing address is available for service of documents.
  • Record keeping: You are encouraged to keep your own records of deposits, withdrawals, communications with support and copies of these Terms as they may change over time up to and beyond 2026.